Any expression of dissatisfaction about the service you have received from P George and Co will be considered seriously and we will ensure that we respond promptly to any complaint. We are committed to providing a professional, efficient and courteous service to all our clients. If you feel that we have failed to achieve an acceptable standard of standard of service we want you to tell us. We regard it as an opportunity to monitor and improve our quality of service. We will investigate your concerns objectively and try to generate a positive and speedy solution.
If you are not happy with the service provided to you and/or the handling or storage of your personal data, you should contact Nick Demos the Principal. Nick Demos will investigate and consider your complaint and provide you with a response within 15 business days. If the matter is complex and it takes longer to deal with your complaint, we will let you know as soon as possible and give you an approximate timescale of when you can expect a response. We may suggest a telephone call or meeting to discuss matters. If you have a preference for how to communicate our response to you please let us know.
If you are not satisfied with the final response, or you have not received a response to your complaint within eight weeks, you may refer your complaint to the Legal Ombudsman. They expect complaints to be brought to them within one year of the date of the act/omission about what you are concerned, or one year from when you reasonably should have known about a complaint. The Legal Ombudsman will usually only agree to investigate where they have been contacted within six months of our final response to the complaint.
The Legal Ombudsman’s contact details are as follows:
Telephone : 0300 555 0333 (international: +44 121 245 3050)
Email: enquiries@legalombudsman.org.uk
Website: www.legalombudsman.org.uk
Legal Ombudsman
PO Box 6167
Slough
SL1 0EH
If you are concerned that we have not adhered to the SRA Rules and Regulations
you can report your concerns to the SRA:
Solicitors Regulation Authority,
The Cube
199 Wharfside Street
Birmingham
B1 1RN
Telephone: 0370 606 2555 inside the UK or +44 (0) 121 329 6800 from overseas
report@sra.org.uk
Find out more about the SRA Rules and Regulations and how to report your concerns